Terms of Use

Effective Date/Last Updated: May 27, 2026

These Terms of Use (“Terms”) govern your access to and use of the www.therawalinstitute.com website and online store located at www.shoptri.net (collectively, the “Site”), made available to you by TRI, Inc, d/b/a The Rawal Institute for Hair Restoration & Aesthetic Medicine (“TRI,” “we,” “us,” or “our”).

BY ACCESSING OR USING THE SITE, YOU (“YOU”) AGREE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SITE.

PLEASE NOTE: THE CONTENT ON THE SITE AND THE PRODUCTS WE PROVIDE ARE NOT INTENDED TO PROVIDE MEDICAL ADVICE, OR DIAGNOSE, TREAT, OR CURE ANY DISEASE. YOUR USE OF OUR PRODUCTS IS AT YOUR OWN RISK. IF YOU BELIEVE YOU MAY HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY DIAL 911. TO REQUEST AN APPOINTMENT OR SEEK A MEDICAL CONSULTATION, PLEASE CONTACT US AS SET FORTH BELOW.

1. Changes to these Terms, the Site, and Our Products. We may change these Terms at any time in our sole discretion. All changes will be effective immediately upon posting to our Site. Using our Site after changes are posted constitutes your agreement with those changes. Material changes will be conspicuously posted on our Site or otherwise communicated to you. We reserve the rightto limit the quantities of any products that we offer and we reserve the right to modify or discontinue any product or service at any time. Prices for and descriptions of our products on the Site are subject to change at any time without notice at our sole discretion.
2. Products. Products on our Site are subject to availability, may not be available for immediate delivery or may not be offered in your area. Displayed products on the Site are not offers to you. Products are subject to change without notice at any time.
3. Payment and Refunds All prices for our products are quoted in U.S. dollars and payments may be facilitated through a third-party payment processing service. You authorize TRI to charge you, through our third-party payment processing service, for all fees as they become due, and represent and warrant that you are authorized to use any and all payment information you provide. If your payment method fails, we may collect fees owed using other collection mechanisms, including charging other payment methods on file and/or retaining a collection agency and legal counsel. For hygiene and safety reasons, all product sales are final and non-returnable. Refunds for returns due to adverse reactions are considered on a case by case basis. Please contact our office if you have any questions.
4. Privacy Policy We may collect certain information about you and about your use of the Site as described in our Privacy Policy, which is incorporated into these Terms. The Privacy Policy describes our information collection, use, and sharing practices. If you do not agree to any terms in our Privacy Policy, do not access or use the Site.
5. Content. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, software, computer code, data, trademarks, logos, slogans, documentation, other components and content, and the design, selection, and arrangement of content, and all intellectual property rights in the foregoing (collectively, the “Content”) are exclusively the property of TRI or, as applicable, its vendors or licensors. Except for the rights expressly granted to you in the next section, TRI reserves all other rights in and to the Site and Content, including all intellectual property rights.
6. Use Rights. You may only use the Site or Content for your personal, non-exclusive use in the United States, so long as you comply with these Terms, the Privacy Policy, all other terms posted throughout the Site as applicable to you (if any), and all applicable laws. You may only use the Site and the Content for their intended purposes for which they are made available to you by TRI.
7. Use of Marks. TRI owns certain trademarks, names, logos, insignia, or service marks (“Marks”). You do not have the right to use any Marks except as expressly agreed to in writing by TRI. In addition, the Site may contain third-party marks and third-party copyrighted materials, which are the property of their respective owners. Nothing in these Terms grants to you any rights in or to those third-party marks or materials without such third-party's consent.
8. Intellectual Property Rights. The Site and Content are protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property belonging to TRI or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.
9. Compliance with Laws. In connection with your access to and use of the Site, you are responsible for complying with all applicable laws, regulations, and rules of all relevant jurisdictions, including all applicable rules regarding online conduct.
10. Children's Information The Site is not directed at children under the age of thirteen (13) years old. If you are under thirteen (13) years old, you must immediately stop using the Site.
11. Restrictions on Your Use of the Site.
    • You will not copy, duplicate, sell, publish, post, license, rent, distribute, modify, translate, adapt, reverse-engineer, or create derivative works of the Site or Content without TRI’s prior written consent.
    • You will not use the Site for unlawful purposes.
    • You will not submit inaccurate, incomplete, or out-of-date information via the Site, commit fraud or falsify information in connection with your use of the Site.
    • You will not engage in data mining or similar data gathering or extraction activities from the Site. You will not use the Site to harvest email addresses, names, or other information of the users of the Site or to spam other users of the Site.
    • You will not access, use, or copy any portion of the Site or Content, through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms.
    • You will not use the Site to post, transmit, input, upload, or otherwise provide any information or material that contains any viruses, worms, Trojan horses, malware, ransomware, adware, or other harmful computer code that may disable, damage, impair, or therwise interfere with the Site, the servers used to make the Site available, or any other network, computers, hardware, software or systems.
    • You will not engage in activities that aim to render the Site or associated services inoperable or to make their use more difficult.
    • You may not frame, mirror, or circumvent the navigational structure of any part of the Site.
    • You may not upload, distribute, transmit, or post anything to or through the Site that: (i) is fraudulent, libelous, obscene, pornographic, indecent, violent, offensive, hate speech, harassing, threatening, defamatory, harms another person, or the like; (ii) invades the privacy of another or includes the confidential or proprietary information of another; or (iii) is protected by intellectual property rights without the express prior written consent of the owner of such intellectual property rights.
    • You may not engage in any conduct while using the Site that TRI considers inappropriate, unauthorized, or contrary to the intended purpose of the Site.
12. Feedback and Other Content Submitted By You. If you submit comments or feedback to us regarding the Site or its Content, or any other comments, questions, requests, content or information that is not personal information ("Feedback"), we may use any comments and feedback that you send us in our discretion and without attribution or compensation to you.
13. NO WARRANTY. THE SITE, PRODUCTS, AND CONTENT ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, PRODUCTS, AND CONTENT, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM STATUTE, SUCH AS COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE.
    

    TRI MAKES COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT ALL CONTENT ON THE SITE IS ACCURATE AND RELIABLE, BUT NEITHER ACCURACY NOR RELIABILITY ARE GUARANTEED. TRI DOES NOT WARRANT OR GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE OR CONTENT. TRI DOES NOT WARRANT OR GUARANTEE THAT THE SITE OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE OR CONTENT WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.

    WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT WARRANT OR ENDORSE ANY THIRD-PARTY CONTENT.

14. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TRI OR ITS EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AGENTS, SUPPLIERS, ATTORNEYS OR LICENSORS (TOGETHER, “TRI PARTY(IES)”) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE SITE, PRODUCTS, OR CONTENT, OR YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE, PRODUCTS, OR CONTENT, REGARDLESS OF THE FORM OF ACTION, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF A TRI PARTY HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE.

    YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE PRODUCTS, SITE OR CONTENT. WITHOUT LIMITING THE FOREGOING, IN NO EVENT WILL THE AGGREGATE LIABILITY OF THE TRI PARTIES EXCEED $100 U.S.D., EVEN IF ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE.

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

15. INDEMNIFICATION. YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS THE TRI PARTIES FROM AND AGAINST ALL LOSSES, CLAIMS, LIABILITIES, DEMANDS, COMPLAINTS, ACTIONS, DAMAGES, JUDGMENTS, SETTLEMENTS, FINES, PENALTIES, EXPENSES, AND COSTS (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES) THAT ARISE OUT OF OR IN CONNECTION WITH (A) YOUR VIOLATION OF APPLICABLE LAWS, (B) YOUR MISUSE OF THE SITE, PRODUCTS, OR ANY CONTENT, AND (C) YOUR BREACH OF THESE TERMS OR ANY OTHER TERMS ON THE SITE. WE RESERVE, AND YOU GRANT TO US, THE EXCLUSIVE RIGHT TO ASSUME THE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU (SUBJECT TO YOUR CONTINUING INDEMNIFICATION).
16. Third-Party Websites and Content The Site may link to, or be linked to, websites not maintained or controlled by TRI. Those links are provided as a convenience to the visitors of our Site. TRI is not responsible for examining or evaluating the content or accuracy of third-party websites linked through the Site. TRI does not warrant or endorse any third-party website or any products or services made available through those websites. When leaving the Site, it is the terms and privacy policy of that third party that govern your use of the third-party site (and such third-party's use of your personal information), not these Terms.
    The Site may also contain certain third-party Content. We provide third-party content for your convenience, not as an endorsement. The presence of third-party Content does not mean that TRI has reviewed the third-party Content or that there is any association between TRI and any third party. You access third-party Content at your sole risk. TRI has no responsibility for any thirdparty Content. Nothing in these Terms grants you any rights to any third-party Content.
17. Linking to the Site. You are prohibited from linking to this Site on your website or elsewhere without the prior express written consent of TRI. If TRI grants you a right to link to this Site, certain terms may apply, and TRI reserves the right to revoke such consent at any time. You are responsible for any costs incurred by TRI in enforcing its rights under this Section.
18. Use in the United States. This Site is intended for use in the United States only. We do not guarantee that use of this Site will be available or permitted in any location other than the United States. If you choose to access this Site from a location other than the United States, you do so at your own risk.
    THE EXISTENCE OF THIS SITE OR ANY CONTENT SHALL NOT BE CONSTRUED AS TRI OR THE TRI PARTIES OFFERING SUCH SITE OR CONTENT TO PERSONS IN JURISDICTIONS WHERE THE PROVISION OF SUCH SITE OR CONTENT IS PROHIBITED BY LAW.
19. Termination. If you violate applicable laws or these Terms, you are immediately prohibited from further use of the Site or Content, and we may restrict your access to the Site or Content. TRI may suspend or terminate the Site or any Content, in whole or in part, at any time in its sole discretion for any reason. TRI shall not be liable to you or anyone else for any damages arising from or related to TRI's suspension or termination of your access to the Site or the Content, or in the event TRI modifies, discontinues or restricts the availability of the Site or the Content (in whole or in part).
20. Site Unavailability. Without limiting the generality of the previous section, the Site or Content may be unavailable or limited for various reasons, and we shall not be liable to you for any such unavailability, including without limitation (a) hardware, software, server, network, or telecommunications failures, (b) severe weather, war, riot, act of God, fire, earthquake, strike, labor shortage, etc., (c) regulatory restrictions and other acts of government, (d) interruptions due to utility and power companies, and (e) interruptions due to hacking or other malicious intrusion.
21. Cooperation with Law Enforcement. TRI will cooperate with law enforcement if you are suspected of having violated applicable laws. YOU WAIVE AND HOLD TRI AND THE TRI PARTIES HARMLESS FOR ANY COOPERATION WITH, OR DISCLOSURE OF YOUR INFORMATION TO, LAW ENFORCEMENT RELATING TO YOUR SUSPECTED VIOLATION OF APPLICABLE LAWS.
22. Disputes. These Terms, and your access to and use of the Site, are governed by the laws of the State of Wisconsin, without regards to its conflict of laws principles. Venue is exclusively in the state or federal courts, as applicable, located in Madison, Wisconsin. The parties expressly agree to the exclusive jurisdiction of those courts. Any cause of action or other claim brought by you with respect to the Site or Content must be commenced within one year after the cause of action or claim arises.
23. Assignment. We may assign our rights and delegate our duties under these Terms at any time to any party without notice to you. You may not assign your rights or delegate your duties under these Terms without our prior written consent. These Terms inure to the benefit of TRI’s successors and assigns.
24. Entire Agreement. These Terms and any terms posted throughout the Site (if any) are the entire agreement between you and TRI with respect to your access to and use of the Site.
25. Waiver. TRI’s failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by TRI.
26. Severability. If any provision of these Terms is held invalid, void, or unenforceable, that provision will be severed from the remaining provisions and the remaining provisions will remain in full force and effect. The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
27. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and TRI may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference
28. Contact Us. Please direct any questions and concerns regarding these Terms to us at:
    The Rawal Institute for Hair Restoration & Aesthetic Medicine
    2 Science Court, Suite 101
    Madison, WI 53711
    
    Email: info@therawalinstitute.com
    Phone: (608) 721-6132
    Fax: (608) 721-6133